diamondtoto Casino & Sportsbook Data Care
A player in Jakarta uploads their ID document, confirms their mobile number via OTP, and deposits through DANA. Their withdrawal request arrives within review windows we maintain for account security. This page describes what we collect when you use diamondtoto and how we keep that data protected across these flows.
Our privacy commitment centres on transparency. We collect what we need to verify your account, process your deposits and withdrawals through payment methods like e-wallet, mobile banking, local payment, online payment, and local banks, and keep your funds secure. Your rights — including access to your data and deletion requests — are detailed below.
What We Collect and Why
We collect your email, phone number, and identity documents (name, date of birth, photo ID) during account verification. This data is mandatory for KYC compliance and to open your diamondtoto account. We store your account credentials (hashed password) and game history you generate on our platform.
When you deposit through QRIS, e-wallet, mobile banking, or other local payment methods, we receive payment confirmation data — the transaction ID, timestamp, and amount. When you withdraw, our review window (typically 24–72 hours) means we hold withdrawal records to confirm you own the receiving bank account (local payment, online payment, e-wallet, mobile banking, or another institution).
Cookies and Tracking
We use cookies on diamondtoto to keep you logged in on your phone, remember your language preference, and track which games you viewed. Session cookies (temporary) are deleted when you close your browser. Persistent cookies stay for up to 12 months unless you clear them manually.
Third-Party Processors
Our payment partners (local payment, online payment, e-wallet, and other payment networks) see only the minimum data needed to authorise your transaction. Our hosting infrastructure may sit outside Indonesia; we ensure data transfers comply with local regulations. Analytics vendors receive anonymised session data (page views, error logs) to help us diagnose platform issues.
We do not sell your personal data
Your deposit history, email, and phone number are never shared with marketers or data brokers. We keep your data within our business only.
International Data Transfers
Our servers may sit outside your jurisdiction. When your data moves across borders, we apply the same security standard — encryption in transit, access controls, and audit logs. You retain all rights over your diamondtoto account data regardless of where our infrastructure runs.
Your Rights on diamondtoto
You may request a copy of all data we hold on you. Log in to your diamondtoto account, go to Settings → Account Data, and select Export. You will receive a downloadable file within 7 business days.
You may ask us to correct or update your personal details (name, phone number, payment account). Changes to identity documents require re-verification and may delay your next withdrawal.
You may ask us to delete your diamondtoto account and all associated data. Once deleted, your account cannot be recovered. Any balance in your account will be returned to your linked bank account within 14 days of deletion.
- Account data export: Settings → Account Data → Export
- Correction requests: Support → Account Profile → Edit
- Deletion requests: Support → Account Closure → Permanent Delete
Privacy is a right, not a feature we sell.
Our Policy on Retention and Security
We keep your account data for as long as your diamondtoto account is active. Once you close your account, we retain transaction records (deposits, withdrawals, game results) for 7 years to comply with financial regulations in your jurisdiction. Backup copies are deleted within 30 days of account closure.
Our security measures include password hashing, TLS encryption for data in transit, and restricted staff access. We conduct annual security audits. If we discover a breach affecting diamondtoto users, we notify affected players within 48 hours and work with relevant authorities.
Changes to This Policy
We may update our privacy policy to reflect changes in law or our operations. Material changes (new third-party processors, extended retention periods) will be announced via email to your registered diamondtoto account. Non-material updates (clarifying language, correcting wording) take effect immediately.
Contact diamondtoto
If you have questions about how we handle your data on diamondtoto, or if you wish to exercise your rights, contact us through:
- In-app support: Log in and tap Support → Privacy & Data
- Email: [email protected]
- Postal address: diamondtoto Data Protection Officer, Jakarta, Indonesia
Response time for data-access and deletion requests is 30 calendar days. If you believe we have mishandled your data, you have the right to lodge a complaint with the data-protection authority in your jurisdiction.